■ Order Cancellation or Change (Before Shipment)
1) Order
Cancellation
You can cancel
selected items or your entire order.
-you posted a Return request within 24 hours of payment and your
order is still under “Pending”
status
(if your order is under “Queued for Shipment” status, please contact our customer service center) or
-the order is delayed for more than 10 days since payment and you
have not received any notification regarding the delay; or
-the ordered item is out of stock.
Please contact NEIKIDNIS
Customer Service ASAP via email, or Q&A board.
2) Order Change
You can change the
color or the size of the item you ordered. (Unfortunately, you cannot change
your order to a different item/model.)
Changes to order
can only be processed if your order is 'Pending' and not yet shipped.
Please contact NEIKIDNIS
Customer Service ASAP via email, or Q&A board.
3) Change of
Shipping Address
Changes to order
can only be processed if your order is 'Pending' and not yet shipped.
Please contact NEIKIDNIS
Customer Service ASAP via email, or Q&A board.
4) When the ordered
item is out of stock
We at NEIKIDNIS
strive to offer our best service by processing your order in a timely manner.
However, there are
cases in which items are out of stock due to high demand.
In order to ensure
a smooth and fast delivery, in such cases we will process your order as
according to your pre-selected preference.
- If you selected ‘Refund the
sold-out item and dispatch the rest of my order ASAP’, we will deliver the
remaining items except the item out of stock without any further notice.
- If you selected ‘Contact me
first and let's think about it’, our customer service representative will
contact you via email,
and you can decide whether you would like to cancel the
sold-out item or the entire order.
When can i get the refund 
＄1.40
KR / KRW ₩
EN / USD $
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